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Ballinteer Health, Ballinteer GP, Family Docto

We are happy to arrange repeat prescriptions for existing patients of Ballinteer Health.

To order a repeat prescription, please download and complete the repeat prescription form by clicking on the link below. Then email or drop it into the surgery. Blank printed forms are also available from reception at the surgery.

Repeat prescriptions have a charge of upto €25. If you have provided a mobile number, we will send a ‘Billink’ to your mobile phone to pay for your prescription.

Your prescription will then be ready for collection at reception or sent to your preferred pharmacy within 48 hours

Please note that it is the practice policy that we do not Initiate the prescribing of controlled medications (strong painkillers, sleeping tablets and benzodiazepine relaxants) without a face to face consultation, and the prescribing of same is solely at the GPS discretion.

complaints policy

We are committed to treating all patients in a courteous consistent and professional manner. There will be times when patients are dissatisfied
with the service provided by our practice. In these circumstances, the below process should be followed.

Complaints procedure

Informal complaint
You can initially raise your concern with the admin staff or Practice
Manager. You may find that your question or complaint can be resolved

Formal complaint
You can lodge a formal complaint in any of the following ways

  1. Email the practice at . Title your email ‘Complaint- Attention of the Practice Manager’

  2. Contact the Practice Manager directly on 01 2964649

  3. Go to our website, download and complete a complaints form

  4. Post your complaint to the surgery at; Ballinteer health, 21ballinteer avenue, D16HT65

On receipt of a formal complaint the following steps will be taken:

  1. Your complaint will be treated with the utmost confidence

  2. We will acknowledge receipt of the complaint within 5 working days

  3. The complaint will be investigated and information gathered from all parties involved

    • To find out what happened, what went wrong and why

    • Make it possible for you to discuss the problem with those concerned

    • Ensure you receive an apology where this is appropriate

    • Identify what we can do to make sure the problem doesn’t reoccur

  4. A decision will be made on an appropriate resolution

  5. The complainant will be informed of the resolution within 20 working days

  6. The complaint will be documented with the action and resolution.

D​ownload complaint form here

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