We are committed to treating all patients in a courteous consistent and professional manner. There will be times when patients are dissatisfied
with the service provided by our practice. In these circumstances, the below process should be followed.

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Complaints procedure

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Informal complaint
You can initially raise your concern with the admin staff or Practice
Manager. You may find that your question or complaint can be resolved
informally.

Formal complaint
You can lodge a formal complaint in any of the following ways

1. Email the practice at ballinteerhealthgp@gmail.com . Title your email ‘Complaint- Attention of the Practice Manager’

2. Contact the Practice Manager directly on 01 2964649

3. Go to our website www.ballinteerhealth.ie, download and complete a complaints form

4. Post your complaint to the surgery at; Ballinteer health, 21ballinteer avenue, D16HT65

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On receipt of a formal complaint the following steps will be taken:

1. Your complaint will be treated with the utmost confidence

2. We will acknowledge receipt of the complaint within 5 working days

3. The complaint will be investigated and information gathered from all parties involved

   • To find out what happened, what went wrong and why

   • Make it possible for you to discuss the problem with those concerned

   • Ensure you receive an apology where this is appropriate

   • Identify what we can do to make sure the problem doesn’t reoccur

4. A decision will be made on an appropriate resolution

5. The complainant will be informed of the resolution within 20 working days

6. The complaint will be documented with the action and resolution.

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D​ownload complaint form here

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